Privacy Policy
Effective April 10, 2026
Sydney's Sweets ("we," "us," or "our") operates the website at sydneyssweets.com. This policy explains what information we collect, how we use it, and your rights.
1. Information We Collect
| Category | Examples | When Collected |
|---|---|---|
| Contact information | Name, email address, phone number, delivery address | When you place an order, submit an inquiry, or purchase a gift card |
| Order information | Products ordered, quantities, customizations, event details | During checkout or cake builder inquiry |
| Payment information | Credit/debit card details | During checkout (processed by Stripe; we never see or store your full card number) |
| Communication preferences | Email opt-in/opt-out status | When you subscribe or unsubscribe from marketing emails |
2. How We Use Your Information
- Process and fulfill your orders, quotes, and gift card purchases
- Send order confirmations, status updates, and delivery notifications
- Send SMS alerts to the business owner for order management (your phone number is not used for marketing SMS)
- Send marketing emails if you have opted in (you can unsubscribe at any time)
- Manage our loyalty program and promo code redemptions
- Respond to your inquiries and provide customer support
- Improve our products and services
3. Third-Party Services
We use the following services to operate our website. Each has its own privacy policy:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Stripe | Payment processing | stripe.com/privacy |
| Supabase | Database and authentication | supabase.com/privacy |
| Resend | Transactional and marketing emails | resend.com/legal/privacy-policy |
| Twilio | SMS notifications to business owner | twilio.com/legal/privacy |
| Cloudflare | Website hosting and security | cloudflare.com/privacypolicy |
4. Data Retention
We retain order and customer data for as long as necessary to fulfill our obligations, provide support, and comply with legal requirements. You may request deletion of your personal data at any time by contacting us.
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing emails at any time using the unsubscribe link in any email
- Request a copy of your data in a portable format
California residents: Under the CCPA, you have the right to know what personal information we collect and to request its deletion. We do not sell personal information.
6. Cookies
This website does not use tracking cookies or third-party analytics. Session data is stored in your browser's memory and is cleared when you close the tab.
7. Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
8. Security
We protect your data through database-level access controls, encrypted connections (HTTPS), Stripe-hosted payment capture (your card details never touch our servers), and Cloudflare's web application firewall.
9. Changes to This Policy
We may update this policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of the website after changes constitutes acceptance.
10. Contact Us
For privacy-related inquiries, data access requests, or to exercise any of your rights:
Sydney's Sweets
465 Hempstead Ave, West Hempstead, NY 11552
Phone: (516) 456-3283
Email: Jermaine@SydneysSweets.com